Chances are, you probably started 2020 with a comprehensive plan in place to promote your association, increase member acquisition, retain membership, and boost engagement. And seemingly out of nowhere, COVID-19 struck and rendered that membership growth plan inadequate. Regardless of the breadth and depth of your membership teams’ experience, this is without question unchartered territory. There’s no direct blueprint to draw from to figure out how to navigate these waters. The unsettling reality is that we are all trying to figure things out as we go along, and as information becomes, which is also the same reality for your members. …
